[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"page-faq-en":3},{"slug":4,"title":5,"contentHtml":6,"children":7},"faq","Frequently asked questions","\u003Cp>The most common questions about Enolovers, bookings and payments.\u003C\u002Fp>",[8,12,16,20,24,28,32,36],{"slug":9,"title":10,"contentHtml":11},"faq-section-1","1. HOW THE APP WORKS","\u003Ch3>1.1 What is Enolovers.app?\u003C\u002Fh3>\u003Cp>It is the first mobile wine tourism app (hereinafter the app) that lets you search, compare and book wine tourism activities, mainly visits and tastings, at wineries across the country. Our main mission is to spread wine culture and its enjoyment through the app, offering the wine tourist a wide range of wine experiences.\u003C\u002Fp>\u003Ch3>1.2 How does the app work?\u003C\u002Fh3>\u003Cp>Wineries offer their wine tourism services and\u002For products in the app, which works as a search engine for wine experiences. Users choose the winery, experience or event they like most, book it and thereby secure their spot on the chosen day and time.\u003C\u002Fp>\u003Ch3>1.3 What are the advantages of booking wine experiences through the app?\u003C\u002Fh3>\u003Cp>The advantages over a conventional booking are the speed of the booking process, with just one click, being able to check the winery's availability in real time, as well as the ability to compare a large selection of wineries and activities from across the country.\u003C\u002Fp>\u003Ch3>1.4 Does booking through the app cost the user anything extra?\u003C\u002Fh3>\u003Cp>The user will not pay anything extra for booking through the app. In fact, we guarantee the same retail price as the one offered directly by the wineries.\u003C\u002Fp>",{"slug":13,"title":14,"contentHtml":15},"faq-section-2","2. REGISTERING ON THE APP","\u003Ch3>2.1 Do I need to register to make a booking?\u003C\u002Fh3>\u003Cp>Yes, you need to register to complete a booking. However, the platform lets you enter without registering so you can access our wine tourism offering as a first taste.\u003C\u002Fp>\u003Ch3>2.2 Once registered, can I delete my user account?\u003C\u002Fh3>\u003Cp>If you wish to delete your user account permanently, go to the My profile section that you'll find in the main menu. From My details you have the option to delete your account.\u003C\u002Fp>\u003Ch3>2.3 Do I have to save my credit card?\u003C\u002Fh3>\u003Cp>Not at all. However, the app offers this option in order to speed up the booking process.\u003C\u002Fp>\u003Ch3>2.4. I have forgotten my password, what should I do?\u003C\u002Fh3>\u003Cp>On the app's main screen tap Forgot your password? Follow the instructions to receive an email and reset your password within minutes. If you don't receive the email, please check your junk or spam folder.\u003C\u002Fp>\u003Ch3>2.5 I want to change my password, how do I do it?\u003C\u002Fh3>\u003Cp>In the My profile section of the app's main menu you have the Password option, allowing you to make any changes you wish.\u003C\u002Fp>\u003Ch3>2.6 I want to change\u002Fedit my details, what can I do?\u003C\u002Fh3>\u003Cp>In the My profile section of the main menu, go to My details. Here you can add, edit or delete cards, as well as change and edit information relating to your user account, email or phone, for example.\u003C\u002Fp>",{"slug":17,"title":18,"contentHtml":19},"faq-section-3","3. WINERIES, EXPERIENCES AND EVENTS","\u003Ch3>3.1 I'm looking for a specific winery, how can I find it?\u003C\u002Fh3>\u003Cp>From the main menu, go to the Wineries section. Once there, you have a search bar that lets you carry out your search more quickly. You can also filter by distance, province and designation of origin.\u003C\u002Fp>\u003Ch3>3.2 I'm interested in a winery, where can I find all the information about it?\u003C\u002Fh3>\u003Cp>The Wineries section of the app's main menu gives you access to all the wineries we work with. It's as easy as tapping the one you're most interested in to go to the winery detail and now see its address, opening hours, designation of origin (where applicable), available services, description, experiences and events offered by that winery, as well as its rating and location.\u003C\u002Fp>\u003Ch3>3.3 I'm looking for a specific experience, how can I find it?\u003C\u002Fh3>\u003Cp>From the app's main menu, go to Experiences. You have a search bar where you can filter by distance, province, date, language, designation of origin and winery.\u003C\u002Fp>\u003Ch3>3.4 I'm interested in an experience, how do I access its details?\u003C\u002Fh3>\u003Cp>While in the Experiences section of the main menu, you can tap the experience you're most interested in. Once in the experience detail you can learn about its features (activity description, cancellation policy, time availability, price, rating, etc.)\u003C\u002Fp>\u003Ch3>3.5 Does the app have an events section?\u003C\u002Fh3>\u003Cp>In this case the app's main menu does not have a dedicated section for events. You can access them through the Home menu. It works in a similar way to what is described above for wineries and experiences, that is, you can use the search bar or tap the event you're interested in to see all its details (the winery offering it, date and time, cancellation policy, price, a short description, location, etc.)\u003C\u002Fp>\u003Ch3>3.6 Does the winery have parking? Are its spaces accessible? Can I visit the winery with children? Can I bring my pets? Does the winery offer transport?\u003C\u002Fh3>\u003Cp>You can check the winery's available services in the winery detail. You'll find all the information about parking, accessibility, visits with children and pets, and transport services. Please note that a winery may be accessible, children or pet friendly, and yet offer experiences that do not include these services. That's why we recommend reading the experience detail carefully.\u003C\u002Fp>",{"slug":21,"title":22,"contentHtml":23},"faq-section-4","4. AVAILABILITY, BOOKINGS AND CONFIRMATION IN THE APP","\u003Ch3>4.1 How can I check the availability of an experience and\u002For event?\u003C\u002Fh3>\u003Cp>The availability of any wine tourism product or service in the app is checked from the experience detail, in the case of experiences. You just need to enter the day in question to see the available time slots and spots. Please note that this is real-time data, so if you delay your enquiry the availability could change. To check the availability of an event, given its occasional nature, simply go to the event detail and view the available spots in the pop-up notice in the top right corner of the image.\u003C\u002Fp>\u003Ch3>4.2 I've verified the availability of an experience and\u002For event and I want to complete my booking, what should I do?\u003C\u002Fh3>\u003Cp>The booking process is very intuitive. Tap Book now, entering the booking details (first name and surname, booking date, time, number of people and rates by age, language, email, phone number, and any comments you'd like to send to the winery). Once these details are completed, select go to payment, choosing the payment card (if you previously saved it in your profile) or adding a card if needed. Finally, the app takes you to the payment summary so you can check that all the details are correct and pay directly. The payment has been accepted as shown by the pop-up notice, but please note that the booking amount is held on your card temporarily, until it is accepted by the winery. Only then will the payment be processed automatically and you'll have a confirmed booking. The booking is confirmed by email, and is also notified within the app via the bell in the top right of the Home.\u003C\u002Fp>\u003Ch3>4.3 What happens if I can't select the day, time, number of people and language I want for my booking?\u003C\u002Fh3>\u003Cp>The platform shows current availability based on the data provided by our partner companies, that is, while some wineries publish their wine tourism offering yearly, others do so weekly or even monthly. You can try changing your booking details (time, date, or number of people) and\u002For find a new winery, wine experience or event to enjoy. If you can't make the booking you want, please don't complete it with the wrong details. This could cause problems for you, the winery and other wine tourists.\u003C\u002Fp>\u003Ch3>4.4 Can I book a wine tourism activity on behalf of someone else?\u003C\u002Fh3>\u003Cp>Yes, you can. It's as simple as entering that person's details during the booking process. In fact, the details provided at the time of booking should be those of the person who will be enjoying the wine experience.\u003C\u002Fp>\u003Ch3>4.5 Can I view the bookings I've made?\u003C\u002Fh3>\u003Cp>From My profile, go to My bookings. Here you can see the history of bookings you've made, their status, that is, both the wine experiences already enjoyed and those still upcoming, and other useful details (booking details).\u003C\u002Fp>\u003Ch3>4.6 Can I cancel a booking?\u003C\u002Fh3>\u003Cp>Yes, you can. From My bookings, when you select the experience to cancel, the app offers you this option. Don't forget to check the cancellation policy of the wine tourism activity in question, as the same winery may have different conditions across its products and\u002For services.\u003C\u002Fp>\u003Ch3>4.7 I've made a booking by mistake, what should I do?\u003C\u002Fh3>\u003Cp>We recommend that, whenever the cancellation conditions allow, you cancel the booking. That way you can go through the process again, completing a new booking with the correct details.\u003C\u002Fp>\u003Ch3>4.8 I need an invoice, how can I request one?\u003C\u002Fh3>\u003Cp>To get your invoice, write to us at info@enolovers.app, including the word \"invoice\" in the subject line, and we'll issue it as soon as possible. Remember that to speed up the process you can complete all your Billing details in My profile.\u003C\u002Fp>\u003Ch3>4.9 I've made the booking, will I receive confirmation of the booking and payment?\u003C\u002Fh3>\u003Cp>You should know that when you book you are making a pre-booking, and you'll receive an email with its details. The activity amount is held on the card provided until the winery verifies its availability and accepts it. Therefore, it's when the winery confirms that you have a firm booking, which is notified to you by email. Only then is the previously held amount charged automatically. Don't forget to check your junk or spam folder.\u003C\u002Fp>\u003Ch3>4.10 Why and how long do I have to wait for booking confirmation?\u003C\u002Fh3>\u003Cp>Although the winery will normally have availability if you've verified it in the experience detail, we must confirm with our partner company that your selection is still available. Please bear in mind that the winery also works with other booking systems and manages its calendar as quickly and efficiently as possible. Both parties are committed to speeding up the whole process to confirm your booking as soon as possible. If you haven't had a response within 48 hours, please contact us at info@enolovers.app\u003C\u002Fp>",{"slug":25,"title":26,"contentHtml":27},"faq-section-5","5. PAYMENT, CANCELLATIONS, ANNULMENTS AND REFUNDS IN THE APP","\u003Ch3>5.1 If I cancel a booking, will I be refunded?\u003C\u002Fh3>\u003Cp>As long as you comply with the cancellation policy, yes. For any questions about this, write to us; we'll be happy to help at the following email address: info@enolovers.app\u003C\u002Fp>\u003Ch3>5.2 How can I tell whether my booking has been cancelled correctly?\u003C\u002Fh3>\u003Cp>When you cancel a booking you should check the notifications, located in Home, in the bell icon that you'll find in the top right corner of the screen. This is where everything relating to the status of your bookings will be confirmed. You'll also receive an email confirming the cancellation. Don't forget to check your junk or spam folder.\u003C\u002Fp>\u003Ch3>5.3 The winery has cancelled my booking, will I be refunded?\u003C\u002Fh3>\u003Cp>That's right. If, for any reason, your booking is cancelled by our partner company, the amount paid will be refunded.\u003C\u002Fp>\u003Ch3>5.4 How long does a refund take to process?\u003C\u002Fh3>\u003Cp>The refund can take between 7 and 15 days to process, depending on the credit card used and the bank. Please note that the refund is made to the same payment method you selected at the time of booking.\u003C\u002Fp>\u003Ch3>5.5 I've been charged incorrectly or twice, what can I do?\u003C\u002Fh3>\u003Cp>At the email address info@enolovers.app we'll answer all your questions, as well as any issues that may arise.\u003C\u002Fp>",{"slug":29,"title":30,"contentHtml":31},"faq-section-6","6. CHECK-IN AT THE CHOSEN DESTINATION","\u003Ch3>6.1 When I arrive at the chosen venue, how do I check in?\u003C\u002Fh3>\u003Cp>The way to verify, guarantee and enjoy your booking is by providing its details (first name, surname and number of people) and stating that the booking was made through our app.\u003C\u002Fp>\u003Ch3>6.2 I booked for fewer people than actually turned up at the winery, what do I need to know?\u003C\u002Fh3>\u003Cp>In this case you'll need to purchase the remaining tickets directly from the winery. Tasting Enoexperiencias S.L takes no part in that transaction.\u003C\u002Fp>\u003Ch3>6.3 I booked for more people than actually turned up at the winery, what do I need to know?\u003C\u002Fh3>\u003Cp>The winery is under no obligation to refund those sales, nor is Tasting Enoexperiencias S.L. Please note that any change affecting your booking must be arranged in advance. So, if in the end the number of visitors is smaller than the number of spots booked, they must be cancelled beforehand, always bearing in mind the cancellation conditions.\u003C\u002Fp>",{"slug":33,"title":34,"contentHtml":35},"faq-section-7","7. OTHER FAQS","\u003Ch3>7.1 Who do I complain to if I'm not satisfied with the service provided?\u003C\u002Fh3>\u003Cp>Tasting Enoexperiencias S.L acts merely as an intermediary between the partner company and the wine tourist. The party responsible for the service provided is the company advertised on our platform, so it is that company that answers for any failure or shortcoming in the delivery of the service offered. Nevertheless, we'd like to hear your complaints, suggestions and\u002For compliments in order to improve the app. You can send them to info@enolovers.app\u003C\u002Fp>\u003Ch3>7.2 How do you guarantee the security of my personal data?\u003C\u002Fh3>\u003Cp>See our Terms and conditions to learn more about this. We comply with the Data Protection Act, so all your data is handled with the utmost responsibility.\u003C\u002Fp>",{"slug":37,"title":38,"contentHtml":39},"faq-glossary","Glossary","\u003Ch3>title\u003C\u002Fh3>\u003Cp>8. GLOSSARY OF TERMS\u003C\u002Fp>\u003Ch3>answer1\u003C\u002Fh3>\u003Cp>Enolovers.app: the name of the first Spanish mobile app for booking and managing wine tourism activities in Spain\u003C\u002Fp>\u003Ch3>answer2\u003C\u002Fh3>\u003Cp>App: abbreviation used to refer to \"mobile application\"\u003C\u002Fp>\u003Ch3>answer3\u003C\u002Fh3>\u003Cp>User: a person who uses a particular service, in this case the app in question\u003C\u002Fp>\u003Ch3>answer4\u003C\u002Fh3>\u003Cp>Chosen destination\u002Fvenue or partner company: all those companies that advertise their tourism services and\u002For products in our app\u003C\u002Fp>\u003Ch3>answer5\u003C\u002Fh3>\u003Cp>Wine tourism activities: experiences or events offered by partner companies in the app\u003C\u002Fp>\u003Ch3>answer6\u003C\u002Fh3>\u003Cp>Wine experiences: wine tourism activities or events offered by partner companies in the app\u003C\u002Fp>\u003Ch3>answer7\u003C\u002Fh3>\u003Cp>Cancellation\u002Fannulment: giving up a booking that has been made\u003C\u002Fp>\u003Ch3>answer8\u003C\u002Fh3>\u003Cp>Platform: synonym for app\u003C\u002Fp>"]